SHIPPING POLICY

At NONALYS, we're committed to providing a smooth and reliable shipping experience for every customer. Please review the information below regarding order processing, delivery times, and shipping policies.

Order Processing

Once your order is placed, our team typically requires 1–2 business days to process and prepare it for shipment.

Orders are processed Monday through Friday, excluding weekends and public holidays.

Shipping & Delivery

Delivery times vary depending on your destination. While most orders arrive within 7–12 business days, some locations may require additional transit time.

Please note that the estimated delivery time begins after your order has been processed and does not include weekends or public holidays.

Subscription renewal orders follow the same processing times, shipping methods, and delivery estimates outlined in this policy unless otherwise communicated.

Although we work closely with our shipping partners to ensure timely delivery, occasional delays may occur due to factors outside our control, including:

• Carrier delays
• Customs inspections
• Severe weather conditions
• High shipping volumes
• Other unforeseen logistical circumstances

Estimated Delivery Times

Please note that these are estimated delivery windows and are not guaranteed.

Shipping Cost

Shipping is free on all United States orders. There is no minimum order value.

Tracking

You will receive a tracking number by email once your order ships. Please allow a few days for tracking to begin updating.

Delayed, Lost, or Damaged Packages

If your package is:

• Delayed
• Lost in transit
• Damaged upon arrival
• Marked as delivered but cannot be located

Please contact us at hello@nonalys.com with your order number and tracking information.

Our support team will investigate the situation and work with you to determine the best available resolution. Depending on the circumstances, we may ask you to:

• Confirm your shipping address
• Check with household members or neighbours
• Contact the shipping carrier for additional information

We're here to help and will do our best to resolve any shipping-related concerns.

Incorrect Shipping Address

Please ensure that the shipping address entered at checkout is correct.

Customers are responsible for providing a complete and deliverable shipping address when placing an order. If an incorrect address is provided and we are not notified within 24 hours, we may not be able to offer a resend or refund.

PO Box Policy

Because some of our shipping partners do not service PO Box addresses, we strongly recommend providing a valid residential or business street address during checkout.

Please note that we cannot guarantee delivery to PO Box addresses. Orders shipped to a PO Box may:

• Experience delivery delays
• Be returned to the sender
• Be deemed undeliverable by the carrier

If a shipment cannot be delivered because a PO Box address was provided, NONALYS is not responsible for any resulting delays or failed delivery attempts where carrier service is unavailable.

Need Help?

If you have any questions regarding your order or our shipping policy, please contact our support team.

Email: hello@nonalys.com